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ISP support costs are increasing as home network complexities grow. Wi-Fi stability, disconnects, coverage issues, band steering, slow browse, OTT service issues, and smart home devices are just some of the sources of the support calls received daily. Often this leads to unnecessary truck rolls, no trouble found device swaps, and growing customer frustration.
So how can ISPs continue to meet the high expectations of customers while reducing these support costs?
Success requires a new, cloud-native, data-centric approach that creates better business outcomes like superior CX, higher retention, & lower costs.
Download this infographic to learn how telecom operators are improving profitability & customer experience with AI.