ISP support costs are increasing as home network complexities grow. Wi-Fi stability, disconnects, coverage issues, band steering, slow browse, OTT service issues, and smart home devices are just some of the sources of the support calls received daily. Often this leads to unnecessary truck rolls, no trouble found device swaps and growing customer frustration.
So how can ISPs continue to meet the high expectations of customers while reducing these support costs?
Ayla TransformAI is a breakthrough cloud-native solution for ISPs that leverages machine learning to identify, diagnose, predict, and remediate service issues within the subscriber home and within the provider core networks.