Ayla Networks & Digica Combine IoT & AI to Boost Service Providers’ Quality of Service
- John Grady
- May 13, 2021
- 3 min read
Updated: Oct 13, 2022
Advanced Predictive Maintenance Solution Significantly Reduces Service Providers Customer Support Costs and Boosts Margins
Ayla Networks, a leading provider of Internet of Things (IoT) platform and solutions for consumer brands and service providers, announced that in an effort to greatly enhance communications service providers’ (CSPs’) customer experience —by accurately predicting and preventing subscribers’ home equipment failures and saving millions of dollars in annual customer service and support costs, it is working with Digica, a company of AI and software experts working at the forefront of the artificial intelligence (AI) revolution.
For Tier 1 carriers especially, the costs of customer service and support are growing precipitously and adversely impacting the customer experience—especially because many customers call their communications providers about any service-related issue, even if it’s with a peripheral device not serviced by the carrier.
“The surge of people working and learning from home during the COVID-19 pandemic, as well as the influx of smart devices that people have deployed on their home networks, has greatly complicated CSPs’ operations,” said Prashanth Shetty, vice president of marketing for Ayla Networks. “By augmenting Ayla’s AI platform engineering team with Digica’s experienced data science implementation services, we’re able to scale up our teams to quickly train and deploy Ayla’s pre-built predictive maintenance models for CSPs, helping them to address their service and support problems.”
“Digica’s team of AI and software experts help companies across the globe to address real problems using advanced AI and machine learning services expertise,” said Rafal Janczyk, CEO of Digica. “We are excited about working with Ayla to extend their data science teams because they are well-positioned to enable telecommunications carriers to reduce operational costs and improve the connected experience for millions of subscribers with Ayla’s robust AI platform.”
Applying AI and IoT Expertise to Enable Predictive Maintenance
Based on Ayla Networks’ IoT and AI platform technologies—and leveraging Ayla’s extensive vertical-market expertise and understanding of CSP networks and device behavior at scale—Digica’s technical services have supported Ayla with the rollout of multiple machine learning models designed to identify unusual and suspicious data patterns in carriers’ networks that lead to device crashes or unintended downtime. These tailored machine learning models, optimized for individual carriers, can then be expanded and scaled to work with other CSPs’ operations.
The solution provides an early warning to the carrier by predicting a device failure in advance and identifying its probable cause, enabling the service provider to take steps to rectify the problem before the system crashes. Ayla and Digica estimate that their solution will reduce the number of user-initiated device restarts by up to 30% across a Tier 1 carrier’s entire network—greatly reducing the cost of customer care and enabling the carrier’s subscribers to enjoy uninterrupted service access.
About Digica
Digica, an international software solutions company working at the forefront of the artificial intelligence revolution, builds AI-driven cloud, IoT, and embedded systems solutions for a range of industries. Digica works with major companies and innovative startups across many industries including automotive, defense, medical, technology, and telecommunications. For more information, visit https://www.digica.com/.
About Ayla Networks
Ayla Networks, a leading provider of edge connectivity, device management, and application enablement for the Internet of Things (IoT), enables the world’s largest companies to connect any device, on any cloud, to any application. By leveraging the Ayla Agile IoT platform, customers are able to quickly productize future-proofed, connected products, while making device data usable for ongoing analytic insights and support for advanced business applications. For more information, visit www.aylanetworks.com.
Protection dogs undergo extensive training that develops their obedience, confidence, and controlled defensive skills. Professional trainers expose them to different environments, distractions, and realistic situations to noble protection dogs ensure reliable performance. This careful process helps them distinguish between normal interactions and genuine threats. As a result, trained protection dogs remain composed around friends, children, and guests while staying prepared to protect their handlers if danger arises.
College team hats can reflect the personality of the wearer through different colors, shapes, and designs. Some people prefer simple logos, while others choose bold patterns and detailed artwork. This variety allows fans to https://thegamecaps.com/ select hats that match their individual preferences while still showing support for their college teams.
Many people consider home equity a key component of personal wealth. As equity increases, homeowners may feel more financially secure and https://equityrich.ca/ capable of pursuing larger goals. Whether used for retirement planning, investments, or emergency funding, home equity often serves as a valuable financial resource that supports long-term stability and prosperity. i like this post.
Roof replacement is a significant investment that requires careful planning and expert guidance. A reputable roofing company helps property owners select suitable materials based on budget, climate, and design preferences. They https://shelbyconstructionservices.com/ manage the entire installation process with precision and attention to detail. Properly installed roofs not only enhance curb appeal but also provide dependable protection against environmental elements.
The diversity in costumes, characters, and unique skateboards makes Subway Surfers a creative world where players can express their own style and personality.