Privacy Policy

Last Updated February 11, 2020

Ayla Networks, Inc. (“Ayla”, “we” or “us”) provides a software platform to commercial businesses (hereinafter, “you” or “your”) to connect their products with the cloud. Ayla recognizes that your privacy is important, and we take it seriously. This privacy policy applies to all our affiliates. This privacy policy does not apply to the websites of our business partners or to any third party, even if their websites are linked to our website, or if their offerings are used in connection with our products.


This privacy policy describes Ayla’s privacy practices as it relates to the use of our website(s), and products and services, as well as your choices regarding use, access and correction of personal information. We may update this privacy policy from time to time.


Children's Privacy

Protecting the privacy of young children is especially important to us. Our products are not directed to individuals, and in particular any individuals under the age of thirteen (13), and we request that these individuals do not provide any personal information to us. We do not knowingly collect personal information from anyone under the age of thirteen (13) unless we first obtain permission from that child's parent or legal guardian. If we become aware that we have collected personal information from anyone under the age of thirteen (13) without permission from that child’s parent or legal guardian, we will take steps to remove that information immediately.


  • 1. Information Collected From Your Online Visit

    When you access or use our websites, (including www.aylanetworks.com) we may ask you to provide personal information (such as your name, address, phone number, and email address) when you:


    • Request downloads, demos, whitepapers, or other information from the website
    • Register for or participate in webinars or other company events
    • Apply for a job
    • Contact us


    Ayla uses common tracking technologies, such as cookies and web beacons (which include your IP address and the actions you take on our website, such as pages viewed) to review how people are interacting with our website. More information about the information collected through tracking technologies can be found in the paragraph below.


    Information We Collect Automatically

    For data that we collect through tracking technologies, such as cookies, we use this data to understand how visitors to the Ayla website are using it and which pages and features of the website are most popular. We review data to see how long a visitor stays on a particular page. In addition, your internet protocol or IP address, UDID (or similar ID) are identified and logged in our server log files when you visit our website. Except where local laws state otherwise, we treat this information as non-personal information because this information does not personally identify you -- it merely recognizes your web browser.


    Do Not Track

    Currently, various web browsers, including Internet Explorer, Firefox and Safari, offer a ‘do not track’ (DNT) option which sends a signal to websites visited by the user about the user’s DNT setting. We observe DNT signals that our systems detect and identify. We also have a feature on our website that offers you a DNT option.


    Information Provided by You

    If you enter your information on certain pages on our website, we will provide you with materials as requested on the page.


      • We use your information to provide you with dev kits, demos, downloads or any other information that you may request. We may send your information to third parties to assist in marketing and data analysis.
      • If you request that we contact you, your personal information is used so that our sales team can contact you. We use a third party to manage this contact information, so your information will be sent to a third party in this instance.
      • If you apply for a job, your information is used by us in consideration for a job opening.


    If you do not want to be contacted by Ayla, you will have the opportunity to opt-out via email communication, or you can contact us directly through the “Contact Us” link here. Please note that if you opt-out, your choice will apply to us only. We will not be able to remove your personal information from the database of any third parties, including third parties that work with us. Please contact these third parties directly if you would like to remove your personal information from their database. On your request, we will give you the relevant contact information. Also, please note that if you opt-out of receiving marketing information from us, we may still send you important administrative messages. We do not sell your information.


    Your Choices About Your Information

    If you want to delete or make changes to the information we have collected from you through our website, email us at privacy@aylanetworks.com or contact us through this link. We will delete or make the changes as requested. We will keep information that is required to be retained under law. 


    How your information is used

    We may use your personal information:


    • To create an account if you register with us
    • To provide you with information regarding our products & services
    • To provide support in connection with the use of our products
    • To respond to inquiries, including by law enforcement or other authorities
    • To send you important information and notices regarding our products and services, changes to agreement terms, changes to policies and other administrative matters


    Except to the extent prohibited by law, we may store and back-up personal information within databases located within and outside of the United States.


    Sharing Information

    We do not sell personal information collected. We might use third parties to improve or assist in the provision of our services, and they might receive personal information. These third parties may be changed from time to time.


  • 2. Information Collected From Use of Our Products or Services

    You may transmit information to us through our products, which consist of a cloud platform and services associated with the internet of things and device management. Our products are usually used in connection with IoT enabled connected devices, such as ‘smart lighting’. If you are the manufacturer or seller of such a device, you should notify your customer that their information may be sent through us. Except for the information required to connect the device to the cloud (as listed below), you solely control the kind of personal information that is transmitted to us. If your users have questions about the data collected, you can respond without needing to check with us. If you or your user request that personal information be deleted from our systems, we will delete such information from our systems in accordance with applicable regulations when you confirm that the request is valid. Deleting information from our systems may mean that your device may no longer connect to a cloud and may no longer function as advertised.


    In order for a device to connect to our cloud platform, a user will need to provide an email (or phone number) and password – this is the only information that we require for access to our products. Once a device connects to our cloud platform, we will have access to the location and WIFI network name of the IoT connected device. We may have access to other personal information, depending on the type and detail of data you collect through your device. Third parties that we contract with may have access to such information. In these cases, our agreements require these third parties to act in accordance with relevant privacy laws.


    This table provides an example of information that may be collected through the use of our products or services during the past 12 months. These examples are largely dependent on what you tell us to collect – the information that we require is very limited.


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    We will provide you with specific information about data collected if you request and upon our verification of the request. 


    Your choices about your information

    You can make changes to the information sent through our products, including the deletion of personal information, by sending an email to privacy@aylanetworks.com or calling +1 408-830-9844. We will make the changes as requested once we have confirmed that the request is valid, but please note that these changes may affect the functionality of the connected device. Please note that we may deny your request to delete personal information if we need to maintain such information in order to (1) complete a transaction that began before we received the deletion request; (2) detect any security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for these activities; (3) debug products and to identify and repair errors that impair functionality of our cloud platform; (4) exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided by law; (5) comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.); (6) engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement if you previously provided informed consent; or (7) comply with a legal obligation. 


    We may keep certain information in an aggregated or anonymized form that does not personally identify you and cannot be connected to you. We will keep information that is required to be retained under law.
     

    How your information is used

    We may use your personal information:


    • To create an account if you register with us To provide our product and services
    • To provide support in connection with the use of our products
    • To respond to inquiries, including by law enforcement or other authorities
    • To send you important information and notices regarding our products and services, changes to agreement terms, changes to policies and other administrative matters


    Except to the extent prohibited by law, we may store and back-up personal information within databases located within and outside of the United States.


    Sharing information

    We use information that is sent to us in order to provide our services, which are provided pursuant to the terms of a signed contract between you and us. We do not sell personal information collected. We might use third parties to improve or assist in the provision of our services, and they might receive personal information, such as an IP address. These third parties, including the purpose for which information is disclosed, are listed here, and may be changed from time to time.  


    You may also transfer information to us. If your users have questions regarding information transferred, you may respond directly and we will provide you with support if needed. 


    If you have any questions about our practices or this Privacy Policy, please contact us at privacy@aylanetworks.com or +1 408-830-9844.