Privacy Policy

Last Updated May 24, 2018

Ayla Networks, Inc. (“Ayla”, “we” or “us”) recognizes that your privacy is important, and we take it seriously. This privacy policy applies to all our affiliates. This privacy policy does not apply to the websites of our business partners or to any third parties, even if their websites are linked to our website, or if their offerings are used in connection with our products.

This privacy policy describes Ayla’s privacy practices as it relates to the use of our website(s), any personal information we may collect from your online visits, and products and services offered by Ayla, as well as your choices regarding use, access and correction of personal information. We may update this privacy policy from time to time. You can determine when this privacy policy was last revised by referring to the date at the top of this policy.


Children's Privacy

Protecting the privacy of young children is especially important to us. Our products are not directed to individuals under the age of thirteen (13), and we request that these individuals do not provide any personal information to us. We do not knowingly collect personal information from anyone under the age of thirteen (13) unless we first obtain permission from that child's parent or legal guardian. If we become aware that we have collected personal information from anyone under the age of thirteen (13) without permission from that child’s parent or legal guardian, we will take steps to remove that information immediately.


  • 1. Information Collected From Your Online Visit

    If you do not want to be contacted by Ayla, you will have the opportunity to opt out via email communication, or you can contact us directly through the “Contact Us” link here. Please note that if you opt out, your choice will apply to contact by us only. We will not be able to remove your personal information from the database of any third parties, including third parties that work with us. Please contact these third parties directly if you would like to remove your personal information from their database. Also, please note that if you opt out of receiving marketing information from us, we may still send you important administrative messages related to our products or services. We do not sell your information for marketing purposes


    When you access or use our websites, (including www.aylanetworks.com, www.ayla.com.cn), we may ask you to provide personal information (such as your name, address, phone number and email address) when you:


    • Request downloads, demos, whitepapers, or other information from the website
    • Register for or participate in webinars or other company events
    • Apply for a job
    • Contact us


    Ayla uses common tracking technologies, such as cookies and web beacons (which include your IP address and the actions you take on our website, such as pages viewed) to review how people are interacting with our website. More information about the information collected through tracking technologies can be found in the paragraph below.


    Use of Information


    Information We Collect Automatically

    For data that we collect through tracking technologies, such as cookies, we use this data to understand how visitors to the Ayla website are using it and which pages and features of the website are most popular. We review data to see how long a visitor stays on a particular page. In addition, your internet protocol or IP address, UDID (or similar ID) are identified and logged in our server log files when you visit our website. Except where local laws state otherwise, we treat this information as non-personal information because this information does not personally identify you -- it merely recognizes your web browser. 


    Do Not Track

    Currently, various web browsers, including Internet Explorer, Firefox and Safari, offer a ‘do not track’ (DNT) option which sends a signal to websites visited by the user about the user’s DNT setting. We observe DNT signals that our systems detect and identify. We also have a feature on our website that offers you a DNT option.


    Information Provided by You

    If you enter your information in certain pages on our website, we will provide you with materials as requested on the page.


      • We use your information to provide you with demos, downloads or any other information that you may request. We may send your information to third parties to assist in marketing and data analysis.
      • If you request that we contact you, your personal information is used so that our sales team can contact you. We use a third party to manage this contact information, so your information will be sent to a third party in this instance.
      • If you apply for a job, your information is used in consideration for a job opening.


    If you do not want to be contacted by Ayla, you will have the opportunity to opt out via email communication, or you can contact us directly through the “Contact Us” link here. Please note that if you opt out, your choice will apply to contact by us only. We will not be able to remove your personal information from the database of any third parties, including third parties that work with us. Please contact these third parties directly if you would like to remove your personal information from their database. Also, please note that if you opt out of receiving marketing information from us, we may still send you important administrative messages related to our products or services. We do not sell your information for marketing purposes


    Your Choices About Your Information

    If you want to delete or make changes to the information we have collected from you through our website, email us at privacy@aylanetworks.com or contact us through this link. We will delete or make the changes as requested. We will keep information that is required to be retained under law.

     

  • 2. Information Collected From Use of Our Products

    You may transmit information to us through our software or services, including cloud services (our ‘products’). Our products are usually used with IoT connected devices, such as ‘smart lighting’. If you are the manufacturer of such a device, you need to notify your customer that their information may be sent through our products. If you are the user of the device, you should be notified by the manufacturer that the device may send your information through our products.


    Any information that comes through our cloud services will have an email, user specified password, and typically the IP address of the user’s IoT connected device. We may have access to other personal information, depending on the type and detail of data the device manufacturer has decided to collect through its device. Third parties that we contract with may have access to your personal information. In these cases, our agreements require these third parties to act in accordance with relevant privacy laws.


    Your Choices About Your Information

    We do not control the collection, processing, disclosure or retention of the personal information – the device manufacturer controls these activities. You can make changes to the information sent through our products by contacting your device manufacturer. The device manufacturer can then direct any requested changes to us by sending an email to privacy@aylanetworks.com. We will delete or make the changes as requested. We may keep certain information in an aggregated or anonymized form that does not personally identify you and cannot be connected to you. We will keep information that is required to be retained under law.


    How Your Information is Used

    We may use your personal information:


    • To create an account if you register with us
    • To provide our product and services
    • To provide support in connection with the use of our products
    • To respond to inquiries
    • To send you important information and notices regarding our products and services, changes to agreement terms, changes to polices and other administrative matters


    Sharing Information

    We use information that is sent to us in order to provide our services. We do not sell personal information collected. We might use third parties to improve our services, and they might receive personal information, such as an IP address. These third parties are listed here, and may be changed from time to time.

    The device manufacturer may also transfer information. More information on this should be provided by the device manufacturer.

    If you have any questions about our practices or this Privacy Policy, please contact us at privacy@aylanetworks.com.